Observer Classroom Training

Learn the fundamentals of network management and troubleshooting with this 2 day class.

Objectives

Use analyzers to locate and resolve network and application problems. Know and understand Ethernet specifications, principles, and physical layer components. Recognize differences between problems in the network and problems in higher-layer processes.

Duration & Cost

2 Days, $1295

Course Highlights

• Protocol analyzers (types, differences, how they work, OSI model)
• Capturing network traffic (selecting source, configuring capture buffer)
• Expert systems (identify, isolate, and troubleshoot Ethernet problems)
• Filters
• Analyzer configurations for Ethernet
• Protocol functions, addressing functions, logical link layer control
• Bridging / switching functions
• Routers

This 2 day course focuses on the protocols and issues network professionals face in TCP/IP environments.

Prerequisite

TR01

Objectives

Effectively manage and troubleshoot TCP/IP environments. Learn how IP addressing provides for the delivery of packets to the intended destination address. Utilize significant bits and bytes in protocol headers to assist in troubleshooting. Analyze TCP-layer operations and look for solutions.

Duration & Cost

2 Days, $1295

Course Highlights

• Internet Protocol Suite (background, RFCs, TCP/IP suite, addressing)
• Network layer protocols
• IP protocol stack
• TCP protocol stack
• Common TCP problems and troubleshooting tips
• Application layer protocols
• Subnetting and subnet masks, IP routers, IP Type of Service
• Multicast
• Unified Communications and VoIP
• Traffic analysis by protocol
• Multi-tier applications (understand architecture and troubleshooting)

Develop a solid, basic knowledge of 802.11 wireless networks and how to employ a network analyzer for monitoring and troubleshooting wireless issues. (Available Onsite Only)

Objectives

Understand 802.11 Wireless Ethernet specifications, principles, and physical layer components. Recognize differences between problems in the network and upper-layer processes. Develop a solid troubleshooting approach by understanding the concepts that define the 802.11 Wireless Ethernet environment. Includes multiple labs and hands-on experiences.

Course Highlights

• 802.11 wireless concepts and configurations
• Wireless Expert system
• Wireless Ethernet frame formats
• Analyzer configurations for Wireless Ethernet
• Beaconing
• Wired Equivalent Privacy (WEP)
• Authentication
• Troubleshooting

This 2 day course focuses on securing network environments. Learn how a network analyzer can protect against internal and external security threats. (Available Onsite Only)

Objectives

Secure and troubleshoot LAN environments. Identify vulnerabilities, verify signatures, and analyze trace files with a focus on network security. Learn how packets are formed to deliver information to the intended destination. Use significant bits and bytes in protocol headers to identify network intrusions. Understand different methods of network penetration, analyze trace files for erroneous conditions, and correct or block them.

Course Highlights

• Network security overview
• Review of hexadecimal
• Review of Observer interface and filter setup
• TCP/IP protocol review
• Methodologies of the intruder
• Ping sweeps
• Port scans
• Banner grabbing
• Remote attacks
• Methods for prevention

Learn solid network management and troubleshooting skills with this 2 day class.

Objectives

Understand how to set up the GigaStor, mine data, configure virtual adapters, and start notifications. Quickly determine the approach for troubleshooting the network based on the different elements available from within the GigaStor interface. Learn to use a network analyzer to discover where problems exist and to take the appropriate action to find solutions.

Duration & Cost

2 Days, $1500

Course Highlights

• Deployment
• Active vs. passive instances
• Virtual Adapters
• Response time measurement (determining network latency)
• Network forensics
• Filtering (pre and post-capture)
• Stream reconstruction

This 2 day course focuses on methodologies in baselining application transactions, profiling specific applications, and how to optimize applications.

Objectives

Profile and troubleshoot the application environment. Learn how TCP affects the delivery of packets to the intended application. Know how to use the significant bits and bytes in the protocol headers to assist in troubleshooting. Analyze the operations of the application layer and look for solutions.

Duration & Cost

2 Days, $1500

Course Highlights

• How to baseline an application
• Measuring application performance
• Defining application transactions
• Measuring transaction delay
• Measuring response time
• Three causes of performance problems
• Application layer protocols that use TCP

This 2 day course is geared to teach students solid VoIP network management and troubleshooting skills using the Observer network analyzer.

Objectives

This course combines both lecture and labs to focus on VoIP architecture, protocols, troubleshooting, and analysis. This course provides the student with a solid foundation of VoIP concepts and an awareness of common VoIP issues, Quality of Service measurement, scoring of voice calls, and solutions to common VoIP problems.

Duration & Cost

2 Days, $1500

Course Highlights

• Anatomy of a call
• Types of latency and jitter
• Call quality scoring
• Bursts and gaps
• Points of network visibility
• VoIP best practices
• Reassembling voice streams