Customer Support

When you select VIAVI solutions, we commit to helping you optimize your network and business performance.

Our goal is to always provide a highly responsive service. That could be in relation to a new sales inquiry or when an existing client is looking for advice and support.

Our expert team of sales and support personnel operate from a network of offices across the world. Each region has its own headquarters with a number of offices within the region, providing local sales engagement with our customers. To find out more and get in touch with a local regional sales manager, visit contact a sales expert.

We provide the support and resources you need—including live technical assistance centers, responsive customer care representatives, or through our extensive on-line knowledgebase.  It's all part of what we do to maximize the value of your VIAVI investment.

Customer Service

Need help to place an order, check order status, check warranty status, request an RMA, and request a service quote.

Customer Portal

View and track the status or view the case history of your support case requests and collaborate with the VIAVI support team.

Request RMA

Submit an RMA request to obtain authorization for VIAVI repair or calibration.

Technical Support Portal

Repair, calibration, product support, knowledge base, RMA - find support for your products.

Contact Technical Assistance

We can assist you in using and configuring products or addressing issues regarding product performance.