Repair and Calibration

Schedule service at your convenience to avoid disruptive technician downtime and unnecessary repeat measurements. 

• Enjoy priority service with VIAVI Care Support Plans and Enterprise Fleet Care Plans. 
• Onsite calibration via our mobile calibration labs can be scheduled and completed overnight to ensure your staff does not miss a day of instrument usage and can avoid the hassle of shipping.

Ensure support costs are predictable and cost-effective. 

• Savvy customers take advantage of service bundle plans through VIAVI Care and Fleet Care that include support, repair, maintenance like calibration and software updates, and training to ensure you get the most of your time and budget at discounted rates upfront.  
• We can place ALL your VIAVI instruments on a co-terminus Fleet Care service contract, no matter the purchase date of your instrument, to ensure no tech goes out unprepared and you obtain VIAVI’s best pricing for bulk service.  

• Verify measurement accuracy of the instrument to traceable standards and document the calibration certificate.
• Conduct a top-level function test of the instrument to verify that vital functions not requiring calibration, work as expected 
• Incorporate factory engineering changes, as necessary, to optimize instrument function, which may include such modifications as a component change or the replacement of an entire assembly, or software enhancements 
• Clean all optics components on optical instruments such as OTDRs, scopes and optic power meters and signal analyzers to verify that lasers and optical connections function properly, addressing wear and tear.
• Apply a calibration label to the instrument noting the date of calibration, person performing the calibration, and the next scheduled calibration date. 

• Only VIAVI can repair and calibrate a VIAVI product with OEM parts and production processes to ensure your product works as designed and manufactured. We always apply hardware and software engineering change orders to enhance reliability and functionality in cases where parts or software/firmware risk becoming unreliable and could cause a failure. 
• Industry measurement standards and customers require OEM repair and calibration to accept measurement validity.  VIAVI procedures carry TL9000 ISO certification designed for the telecommunications industry.  For example, network operators expect that all network elements have been tested with calibrated test equipment before they will accept equipment for network installation. 
• Adhering to metrology standards is an important business certification process for operators when troubleshooting a network or critical electronics that may create severe danger to life and property if not working properly. It does not make economic sense to send technicians with un-calibrated, faulty measurement tools to test avionics electronics, mission critical network communications services or other applications that provide critical customer services. 
• Non-OEM repairs: We often receive mal-functioning items that have been “serviced” by third parties.  They are effectively breaking your product, creating a Frankenstein instrument by cobbling together non-OEM parts.  You never have to worry about that with VIAVI service or if you select VIAVI used re-certified ENCORE products. 
• For more information on VIAVI quality procedures see: Quality