SmartClass TPS

All-in-one tool for broadband services installation, including copper, ADSL 1/2/2+, WiFi, coax, HPNA, fiber, IP data, VoIP, and IP video testing.

Literatur

Care Support Plans

Product Group	Recommend Plan	Bronze	Silver	Maxcare	Why Calibrate?
SmartClass TPS	Silver-5				Validate measurement accuracies conform to published specifications. Factory standards to ensure accuracy VIAVI Calibrates to TL9000 factory standards to ensure your instrument is certified to measure accurately, as it did when it came off the factory line. Instruments that are out of calibration will produce unreliable measurements and can create false passing or false failing test results that often cause your team repeat work. We maintain, polish and clean all fiber connectors, fix pigtail connections that are internal to the product to ensure all ports stay in good working order and upgrade software / firmware to the latest approved release to enable enhancements. VIAVI Care Plans are the most cost-effective way to plan for calibration with a low, discounted price at the time of instrument purchase, however fixed rate calibration can be purchased at a later date on a separate purchase order. Ensure accurate measurements that meet calibration and service level agreements, ISO and TL standards for network test procedures. Ensure all test transmission signals work properly to avoid issues such as not reaching full line rate testing rate required to validate service bandwidth, speed and quality of service (QoS). Maintain ports and connectors to keep test transmissions working properly and to extend the life of the instrument. For example, if optical connectors and, lasers are bad or electrical/RF interface ports are loose after years of connection cycles, OTDR, TDR, and Radio Frequency measurements will not work properly. When doing construction, installation and activation work that must be certified, all network components typically must be tested with a certified, calibrated instrument to preserve warranty from manufacturer, such as fiber optic cable manufactures. Accurate RF frequencies and optical wavelengths are critical to meet measurement specifications. If using these to validate network elements, power levels, transmission rates, out of specification tools will prevent validation of network elements and signals. Why calibrate this product? Costs due to erroneous pass/fail results Erroneous pass would lead to a repeat truck roll and a dissatisfied customer Erroneous fail would lead to lost time and OPEX chasing phantom problems in the network What are the most common implications of these issues to the business? Uncalibrated tools produce unreliable measurement results that can't be certified to specifications and may violate service level agreements or ISO/TL9000 standards with your customers and their network equipment vendors. QoS certification may be inaccurate and generate a repeat test need. Contractors are often not compensated or could be delisted as an approved service supplier due to incorrect results. Full manufacturer warranty (20-30 years) from cable suppliers (e.g. Corning, CommScope, Belden, ect.) will only be granted if the installation is certified with a calibrated instrument, thus the network owner is motivated to comply with correct installation certification procedures to retain and enforce the warranty on expensive cabling and optical network elements, etc. Common Business impacts include: Lost revenue, customer complaints and increased costs: Most network operators track and audit repeat work done by sub-contractors and often there is a billing dispute in these cases. Contractors with high rates of inaccurate test results are usually hired for less or not at all when not meeting SLA agreements or quality metrics. For Network Operators, repeat service quality issues with customers often causes added cost, customer dissatisfaction and loss of business. Example: Let's look at OTN/SONET/SDH/E1/T1 and various FTTX, DOCIS and xDSL measurements. It is critical to reach full line rate (1G, 10G, 40G, 100G) to test service performance and service error rates. If the uncalibrated tester can not reach full line rate during testing, a customer may be left with suboptimal performance that will quickly create complaints or alternatively, the technician could end up chasing phantom network problems that do not exist. What are the common issues?

VIAVI Care Support

Services	Bronze	Silver	MaxCare
	Bild	Bild	Bild
Technical Assistance	Premium	Premium	Premium
Factory Repair
Priority Service
Self-paced Training
5 Year Battery and Bag Coverage *
Factory Calibration
Accessory Coverage
Express Loaner

* 5-year plans only; if applicable

View Support Plans On New Equipment

Factory Repair

VIAVI Solutions is a single-source supplier for all of your factory and on-site test equipment repair, maintenance, and calibration service needs.

We offer return-to-factory, fixed-rate repair services for all VIAVI test equipment. Fixed-rate repair provides the best turnaround time, streamlining the overall repair process and creating a very predictable and reliable repair experience at the best pricing.

Our technicians ensure that your equipment is functioning properly by completing any maintenance and install enhancements, including engineering change notice updates.

Find out more about our Factory Repair Services

Factory Calibration

Keeping your equipment in top-running shape with factory or onsite calibration services helps ensure your network will continue to operate at peak performance. A variety of options allow you to manage the logistics of calibrating your equipment, while maximizing your maintenance investment. Performing regular calibration of equipment ensures the accuracy of its measurements. Improper calibration, however can compromise a network and impact services.

Keep your equipment in top-running shape with VIAVI On-site Services that help to ensure your network continues to operate at peak performance. It's the most cost-efficient and effective way to maintain equipment on a timetable that meets your requirements.

Find out more about our Calibration Services

Self-Paced Training

VIAVI offers self-paced technical and product training as a flexible, efficient, and cost-effective training delivery option. Self-paced training offers a flexible training option for small groups of employees or those located remotely or in multiple locations. It’s an ideal training solution for instructing technicians who work in the field and cannot attend on-site classes.

Find out more about our Training Services

Priority Service

VIAVI Care Plan Priority Services and Technical Expert Application Center (TAC) Service Levels for Field Portable Instruments used to test fiber, cable TV, xDSL, metro and wireless networks

All customers enjoy Standard Plus support during the product warranty period and can upgrade to Premium TAC by purchasing a VIAVI Care Support Plan.

The hallmark of our test platforms is evolving, modular test features to allow customers to keep pace with advancing communications technologies. The learning process is not just “one and done,” and field teams often have high rates of turnover.

Find out more about our Priority Services

Battery / Bag Replacement Coverage
Batteries and bags wear out with daily use and charge cycles. To ensure these items don't slow you down, our 5 year plans include a replacement over the life of your 5 year plan.

VIAVI will provide a one-time replacement of bad battery and worn soft bag/glove within the duration of a 5-year SilverCare or MaxCare Support Plan. Replacement will only be replaced when the instrument is returned to VIAVI for repair or calibration service. Hard cases are excluded, and coverage is not applicable for instruments sold without bag/battery.

This coverage is Included in 5 year Silver and MaxCare Plans

Technical Assistance
The VIAVI Technical Support team can assist you in using/configuring products or address issues regarding product performance.

Visit our Technical Assistance section for more information.

MaxCare Accessory Replacement Coverage
Instrument products come with accessory cables and connector tips. To ensure reliable, accurate testing we will cover the replacement of one accessory annually, to ensure good test results.

When an accessory has been determined to be defective or faulty, VIAVI will, at no charge to customer, either repair the accessory or exchange at VIAVI’s discretion. Exchanged accessories may be new or refurbished. All returned accessories become property of VIAVI. The following limitations apply: no more than one accessory may be exchanged per 12 month period; applicable accessories include only those accessories that are considered essential to the operation of the instrument and were shipped with the original purchased product. The Customer is responsible for shipping faulty accessory back to VIAVI when there is a concern or during a calibration or repair service event.

Express Loaner
Now you can schedule calibrations or repairs with no downtime. The Express Loaner Service provides you with a similarly configured piece of equipment before sending yours in for calibration or for that unexpected repair that you need immediately.

VIAVI Care Support for Existing Equipment

FleetCare

FleetCare plans can be customized to include any service entitlements on your fleet of existing equipment. Please fill out a Service Contracts form for a quote.

Any collection instruments with a single coterminous renewal date
Each contract is customized with any number of annual terms required by the customer
Onsite Calibration, Training, Field Application Engineer days can be added

View Brochure

Repair and Calibration
Our products live in rugged environments for over 10 years with 1000s of test connect/disconnect cycles. We will be there to support you to ensure components that require maintenance like connectors, batteries, and software updates to ensure you are ready to test accurately for years to come. We apply factory procedures that use fast, automated calibration and functional verification, maintenance using OEM parts and the application of all engineering change orders and software updates. Services are available through contract Care plans, FleetCare or per incident as requests.

Top 4 Reasons to Choose VIAVI for Your Repair and Calibration Needs:

Minimize business disruption

Budget

Measurement Accuracy and Product Reliability

Measurement Compliance, TL9000 certification and OEM Standards

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SmartClass TPS

Ressourcen

Literatur

Whitepaper und Bücher

Anwendungsbeschreibungen

Services

Poster

Software-Downloads

Dienste

Care Support Plans

Factory standards to ensure accuracy

What are the most common implications of these issues to the business?

VIAVI Care Support

VIAVI Care Support for Existing Equipment

Repair and Calibration

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